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Solutions · Support Teams

One inbox.
Every channel.
Zero misses.

Omnichannel inbox, AI agent assist, and SLA tools — built for support teams handling 10+ channels simultaneously. Rozper unifies everything so your team can focus on resolution, not navigation.

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Integrates with:ZendeskFreshdeskServiceNowHubSpot
Capabilities

Support tools that cut handle time.

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Unified Inbox

Voice, SMS, WhatsApp, chat, Instagram, and Facebook — all in one queue on the same omnichannel platform, zero tab switching.

AI Agent Assist

Surfaces the answer before the agent types the question. Faster resolution, every time.

Screen-Pop History

Full customer history on screen — all channels, all tickets, all prior contacts.

Automated Ticket Creation

CRM logging on every interaction — no manual data entry required.

SLA Timers

SLA timers and escalation triggers built into every queue.

Queue health

Nothing breaches without a warning.

The same queues and escalation rules that power support, without the manual triage.

updating in real time
TKT-4821VoiceBilling discrepancy Q2 invoiceLayla H. · 2m left/
TKT-4820ChatAPI integration not returning 200Priya N. · 14m left/
TKT-4819SMSAccount locked after password resetJordan K. · 31m left/
TKT-4818WhatsAppUpgrade to enterprise tierSam T. · Resolved/
TKT-4821VoiceBilling discrepancy Q2 invoiceLayla H. · 2m left/
TKT-4820ChatAPI integration not returning 200Priya N. · 14m left/
TKT-4819SMSAccount locked after password resetJordan K. · 31m left/
TKT-4818WhatsAppUpgrade to enterprise tierSam T. · Resolved/
SLA Compliance · Today
Overall 99.9%
P1 · Critical
100%
0 breached
P2 · High
98%
1 at risk
P3 · Medium
100%
0 breached
P4 · Low
99%
0 breached
How a ticket moves

From first contact to closed, on one screen.

Step 01

It lands once

Voice, chat, SMS, or WhatsApp — every contact enters the same queue instead of its own tool.

Step 02
Step 02

It routes itself

Skill and priority rules put the ticket in front of the right agent with the full history already on screen.

Step 03

AI does the digging

Agent Assist surfaces the article and drafts the reply while the customer is still explaining.

Step 04
Step 04

It closes itself out

Ticket, summary, and sentiment score are written back automatically — no post-call admin.

Every channel, one rulebook

Six channels, one set of routing rules.

ChannelHandled viaTypical use
VoicePower dialer + IVR routingHigh-priority billing and account issues
ChatLive chat widget on your siteQuick product and technical questions
SMSTwo-way business SMSAccount verification and appointment updates
WhatsAppWhatsApp Business APIInternational customers and rich media replies
InstagramDM and comment routingPre-sale questions from social campaigns
FacebookMessenger integrationCommunity support and page inquiries
Supervisor view

Quality visibility across the team.

Automated QA so supervisors can coach, not count — every score still respects your customers’ consent rights under the Telephone Consumer Protection Act.

Sentiment Scoring

QA every interaction without manually reviewing 2,000 calls.

Agent Scorecards

Resolution rate, handle time, and CSAT updated daily.

Supervisor Coaching

Whisper coaching and live monitoring on any active call.

Connected stack

Your helpdesk stays the system of record.

Every interaction writes back the ticket, transcript, sentiment score, and resolution — so reporting matches what actually happened in the queue, turning raw ticket volume into coaching your supervisors can act on.

Business messaging channels carry their own opt-in and session rules — the same channels covered under our customer engagement platform.

PlatformSyncs
Zendesk
Tickets, macros, agent workspace
Freshdesk
Tickets, automations, CSAT surveys
ServiceNow
Incidents, ITSM workflows, CMDB
HubSpot Service Hub
Tickets, pipelines, knowledge base
Support Leaders

What happens when teams switch.

4.9 / 5
G2 · 1,284 reviews
“AI Agent Assist gives every rep the right answer before they have to search for it. AHT dropped 4.5 minutes across the team.”
LH
Layla Hassan
Support Ops Lead · TechBridge
4.5 min
AHT reduction
Frequently Asked

Questions about support teams.

What support leaders ask before unifying their channels on Rozper.

Yes. Zendesk, Freshdesk, ServiceNow, HubSpot Service Hub, and custom ticketing platforms.

Explore related solutions

Rozper runs the same voice platform across every customer-facing team.

Handle more. Stress less.

See it running on your own support queue. No commitment required.

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See pricing