- Resolved
All webhook queues drained. Median delivery is back to 320ms. No data loss; affected events were retried.
- Identified
Tracked to a misbehaving downstream egress node. Rolling restart in progress.
- Investigating
Customers in EU regions seeing elevated webhook delivery times. APIs are unaffected.
All systems normal.
Voice, messaging, AI, dashboard and APIs are operating within SLA across every region.
Financially backed across Voice, Messaging, and Dashboard.
90-day uptime · per component
Every edge, in real time
Live performance metrics
Past incidents
- ResolvedElevated webhook delivery latency in eu-west-142 minAffected:Webhookseu-west-1
- MaintenanceScheduled SBC firmware update · ap-southeast-120 min · no impactAffected:Voiceap-southeast-1
- Completed
Firmware roll-out complete. No customer impact observed; the upgrade was hitless.
- Maintenance start
Beginning the scheduled SBC firmware update. Calls failover transparently across the cluster.
- ResolvedSMS deliverability degraded · US T-Mobile1h 14mAffected:Messaging · SMSCarrier: T-Mobile
- Resolved
Carrier confirmed remediation. Queued messages delivered within 8 minutes after recovery.
- Identified
Upstream issue confirmed by T-Mobile. We are queueing and retrying affected messages with backoff.
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