01
Omnichannel Inbox
Voice, chat, SMS, email, social — unified in one agent screen with full context.
CCAAS · OPERATIONS DECK
Contact center
that handles itself.
Six channels. Three shifts. Two dozen agents. Rozper ties it together — AI handles the routine, your team handles what matters.
rozper.agent-desktop
Available
Priya N.
Inbox14
All
Chat
Email
RM
Rosa Martinez2m
WhatsAppInvoice #882 charge query
JW
James Wilson8m
ChatUpgrade plan help needed
AK
Anya Kim14m
EmailRe: Onboarding docs request
TB
Tom Baker22m
VoiceMissed call · Callback set
RM
Rosa Martinez
WhatsApp · OnlineReply as Priya N. — WhatsApp
Customer
RM
Rosa Martinez
Pro · Annual
Sentiment82%
VIPBilling Since Mar 2022
HISTORY
Inbound call
May 18 · 4m 12s
Chat resolved
May 10 · CSAT 5★
Email: refund req.
Apr 29
Last CSAT
// modules
Everything your contact center needs.
AI-powered tools for agents, supervisors, and admins — all in one platform, including live supervisor tools for call monitoring.
02
AI Agent Assist
Real-time coaching, answer suggestions, and sentiment detection on every call.
03
Supervisor Tools
Barge, whisper, and monitor live — with AI alerts when calls need attention.
04
Outbound Dialer
Power and predictive dialing with compliance tools and CRM sync.
05
Interaction Analytics
Transcripts, sentiment, intent, and quality scores on 100% of conversations.
06
Enterprise Ready
SSO, SCIM, multi-site routing, custom SLAs, and dedicated success team.
// 01
Every Channel, One Agent Screen
Agents jumping between browser tabs lose time and context on every switch. Rozper's omnichannel inbox puts every channel in one screen, with the customer's full history visible before the first reply.
- Unified conversation history
- Real-time channel switching
- Full CRM context
Voice
SMS
WhatsApp
Instagram
Facebook
Web Chat
rozper.unified-inbox
247 live
Voice
SMS
WhatsApp
Instagram
Facebook
Web Chat
RM
Billing issue · inbound 4:21Priya N.JW
"When will my order ship?"AI BotAK
Upgrade plan · needs callbackMarcus L.TB
"Help with my login — urgent"Layla H.Voice · SMS · WhatsApp · Instagram · Facebook · Chat
AI active
// 02
AI That Handles the Routine
Your contact center runs on six channels, three shifts, and two dozen agents. Rozper ties it together — the same class of artificial intelligence now standard industry-wide handles the routine, your team handles what matters.
- 24/7 AI answering
- Smart escalation rules
- Intent detection
VOLUME
∞
6 channels
TEAM
24 agents
3 shifts · 24/7
AI
82%
auto-handled
// 03
Supervisors See Everything
A supervisor who can only review yesterday's calls fixes yesterday's problems. Rozper gives supervisors live call control, AI alerts, and real-time dashboards.
- Live barge and whisper
- Real-time dashboards
- AI-powered alerts
// 04
One Dashboard for the Whole Floor
Channel volumes, AI performance, and SLA health change by the minute. Rozper's command center shows it all live, so nothing gets caught after the fact.
- Live channel volumes
- AI auto-resolve and sentiment tracking
- Real-time SLA monitoring
rozper.command-center
LIVE · 247 active
Active Channels
Voice247
SMS189
WhatsApp142
Email98
Web Chat76
Instagram54
AI Activity
Auto-resolved73%
Sentiment +88%
SLA met99.2%
Live Waveform · Voice Queue
Every plan here scales the same way Enterprise contact centers do, just without the extra setup.
Support
Contact Center FAQ
Everything you need to know about channels, AI, compliance, and pricing.
Voice, SMS, email, web chat, WhatsApp, Facebook Messenger, Instagram, and more — all unified in a single agent inbox with full conversation history.
Ready to transform your contact center?
Join thousands of teams using Rozper to deliver better customer experiences. No hardware. No long contracts.