Can I track custom keywords?

Yes. Define any keywords, competitor names, or product terms you want flagged across all conversations.

How do I find my best rep's winning behaviors?

Conversation Intelligence identifies common patterns in closed-won calls — questions asked, talk ratio, objection handling.

Does it integrate with our CRM?

Yes. Insights, transcripts, and flagged moments sync directly to Salesforce, HubSpot, and other major CRMs.

How long are transcripts and recordings kept?

Retention is configurable per your compliance policy, from 90 days up to indefinite storage.

/featuresconversation-intelligence

AI Features · Conversation Intelligence

Every conversation
tells a story.

AI analyzes 100% of your conversations — surfacing trends, rep patterns, deal risks, and competitor signals hidden across thousands of calls.

See a live demo

Intelligence across every conversation.

100% Call Analysis

Every conversation transcribed and analyzed — not a sampled subset.

Topic Trends

Surface what customers are asking about most — by week, team, or campaign.

Keyword Intelligence

Track competitor mentions, objections, product names, and custom terms.

Rep Performance

Compare talk ratios, question rates, and winning patterns across your team, the same benchmarks sales teams use to close more deals.

Deal Intelligence

Flag risk signals: competitor mentions, pricing objections, stalling behavior.

Compliance Monitoring

Automated detection of required disclosures and prohibited language.

From call to insight in four steps.

Step 1

Capture

Every call and meeting recorded automatically — no extra step for reps.

Step 2

Transcribe

Speech-to-text with speaker separation, live in seconds.

Step 3

Analyze

NLP scans for topics, keywords, sentiment, and risk signals, using natural language processing techniques refined across millions of calls.

Step 4

Surface

Insights routed to the right dashboard, coach, or CRM record.

Built for every team on the call.

The same conversations, surfaced differently depending on who's asking — whether that's support teams chasing churn signals or sales chasing a close.

Sales

Spot winning talk tracks and objection patterns across every closed-won call.

Customer Success

Catch churn signals and frustration before the renewal conversation.

Compliance

Automatic flags on required disclosures and prohibited language, every call.

Revenue Ops

Feed competitor and pricing mentions straight into forecasting.

Go deeper.

Feature

AI Sentiment

Know not just what was said on a call, but how it felt — scored in real time.

Feature

Call Recording

Every analyzed conversation is stored and replayable, synced to the same record.

External

Speech Analytics (Wikipedia)

The background on how speech and conversation analytics actually work, for teams new to the category.

Real teams. Real results.

4.9/5G2Based on 1,284 reviews

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What our customers are saying

We caught a churn risk on a call our rep didn't even flag. The renewal was saved because Conversation Intelligence surfaced it the same day.

4.2

Elena Vance

VP Customer Success · Northwind

Our best reps do things they don't even realize. Now we can see the pattern across every closed-won call and coach the rest of the team on it.

4.2

Marcus Ihejirika

Head of Sales · Fenwick & Co

Compliance used to mean spot-checking a handful of calls a week. Now every single one is scanned automatically.

4.5

Priya Raman

Compliance Director · Solborne

Competitor mentions used to be anecdotal. Now we get a weekly report of exactly where and how often we're losing ground.

5.0

Tom Becker

Revenue Ops Lead · Halstead Group