/featuresai-sentiment
AI Features · Sentiment

Know how every
customer feels.

Real-time sentiment scoring on 100% of calls — alerts supervisors before frustrated customers hang up, and surfaces churn risk while there's still time to act.

See it live
Sentiment · Live Queue
4 active calls
Overall Sentiment Score
Negative68 / 100Positive
C-0041
Priya N.
Satisfied · 6:42
88
▲
low
C-0042
Jordan K.
Frustrated · 9:11
54
▼
medium
C-0043
Layla H.
Neutral · 4:28
72
–
low
C-0044
Marcus L.
Escalation Risk · 12:03
31
▼
high
Escalation risk detected on C-0044 — supervisor alerted

Sentiment intelligence at every level.

Real-Time Sentiment Scoring

Every call scored live — positive, neutral, frustrated, escalation risk.

Every call lands somewhere on the spectrum.

From frustrated to delighted — scored live, not guessed after the fact, the same real-time visibility support teams need to act before a call ends.

FrustratedNeutralDelighted
Frustrated · 22
C-0044 · Marcus L.
Escalation risk — supervisor alerted

What the AI actually hears.

Four independent signals, fused into one score per call, combining techniques rooted in speech recognition analysis.

Tone

Pitch, volume, and vocal stress analyzed frame by frame.

Pace

Speaking speed and pauses compared against baseline norms.

Word Choice

Language patterns tied to frustration, urgency, or satisfaction.

Silence Gaps

Dead air and hesitation flagged as confusion or hold friction.

↓
Composite Score68 / 100

From risk to resolution — in one call.

Watched live, logged automatically, resolved before it becomes a complaint, with the full transcript available afterward in Conversation Intelligence.

Live Alert Feed · Call C-0044
0:00
Sentiment drops mid-call
Score crosses below the configured threshold in real time.

Keep exploring.

Real teams. Real results.

4.9/5G2Based on 1,284 reviews
“

What our customers are saying

We caught a call going sideways in real time and jumped in before the customer even asked for a manager. That save alone paid for the platform.

4.8
LH
Layla Haddad
Support Team Lead · Northwind

Coaching used to be a guess. Now I know exactly which calls to review and exactly where the tone shifted.

4.7
JK
Jordan Kessler
QA Manager · Brightline Dental

The churn risk score flagged an account three days before they would have cancelled. We saved that contract.

4.8
MK
Mariam Khalil
COO · Bridgepoint Group

It reads the room better than some of our senior reps do. Genuinely changed how we run QA.

5.0
TB
Tom Becker
Revenue Ops Lead · Halstead Group

We caught a call going sideways in real time and jumped in before the customer even asked for a manager. That save alone paid for the platform.

4.8
LH
Layla Haddad
Support Team Lead · Northwind

Coaching used to be a guess. Now I know exactly which calls to review and exactly where the tone shifted.

4.7
JK
Jordan Kessler
QA Manager · Brightline Dental

The churn risk score flagged an account three days before they would have cancelled. We saved that contract.

4.8
MK
Mariam Khalil
COO · Bridgepoint Group

It reads the room better than some of our senior reps do. Genuinely changed how we run QA.

5.0
TB
Tom Becker
Revenue Ops Lead · Halstead Group
Frequently Asked

Questions about AI Sentiment.

Rozper sentiment is trained on millions of customer service calls, with >90% accuracy on clear audio.

Turn customer emotion into action.

Real-time sentiment scoring on 100% of calls — alerts supervisors before frustrated customers hang up.

See it live
See pricing