Know how every
customer feels.
Real-time sentiment scoring on 100% of calls — alerts supervisors before frustrated customers hang up, and surfaces churn risk while there's still time to act.
Sentiment intelligence at every level.
Real-Time Sentiment Scoring
Every call scored live — positive, neutral, frustrated, escalation risk.
Every call lands somewhere on the spectrum.
From frustrated to delighted — scored live, not guessed after the fact, the same real-time visibility support teams need to act before a call ends.
What the AI actually hears.
Four independent signals, fused into one score per call, combining techniques rooted in speech recognition analysis.
Tone
Pitch, volume, and vocal stress analyzed frame by frame.
Pace
Speaking speed and pauses compared against baseline norms.
Word Choice
Language patterns tied to frustration, urgency, or satisfaction.
Silence Gaps
Dead air and hesitation flagged as confusion or hold friction.
From risk to resolution — in one call.
Watched live, logged automatically, resolved before it becomes a complaint, with the full transcript available afterward in Conversation Intelligence.
Keep exploring.
Real teams. Real results.
“We caught a call going sideways in real time and jumped in before the customer even asked for a manager. That save alone paid for the platform.”
Questions about AI Sentiment.
Turn customer emotion into action.
Real-time sentiment scoring on 100% of calls — alerts supervisors before frustrated customers hang up.