What is AI Agent Assist?

AI Agent Assist is Rozper's real-time coaching layer that listens to every call and instantly surfaces the right answers, knowledge articles, and next-best-action suggestions to agents without them having to search.

How does AI Agent Assist integrate with existing systems?

AI Agent Assist connects to your knowledge base, CRM, and ticketing systems to pull relevant information and push disposition notes automatically at the end of each call.

Is there a free trial for AI Agent Assist?

Yes, Rozper offers a 14-day free trial with full access to all features.

Contact Center · Agent Assist

The right answer.
Every time.

AI that coaches on every call — whispering objection handlers, surfacing knowledge, and predicting CSAT before the call ends.

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Agent Assist · Marcus L.

Listening

Detected in call

Pricing questionCompetitor: TwilioHigh-value prospect

Suggested Resources

Pricing question detected

Pricing Objection Playbook

Lead with ROI: "Most customers save 40% versus running 3 separate tools." Offer 30-day trial to lower commitment.

Competitor mentioned: Twilio

Competitor: Twilio

Predicted CSAT

Based on tone + resolution signal

Every agent. Coached. Every call.

Pairs naturally with Supervisor Tools, so a coach can jump into any call Agent Assist flags as high risk.

Live Whisper Coaching

AI suggests the right answer mid-call — only the agent hears it.

Knowledge Base Surfacing

Relevant articles, scripts, and product info surfaced in real time as topics emerge.

Instant Answer Cards

Structured answer cards for common questions — agents click to read or paste.

CSAT Prediction

AI predicts satisfaction scores live and alerts when a call needs supervisor attention.

Compliance Guardrails

Flags when required disclosures are missed or prohibited language is used.

Auto After-Call Work

Call disposition, CRM update, and follow-up draft generated automatically.

Agent Assist listens for cues the same way modern natural language processing systems do, without a human ever having to tag the transcript.

Better agents. Faster.

The same guidance shows up for teams running AI Virtual Assistant flows, so coaching stays consistent across every channel.

New agents reach proficiency 3x faster with live AI guidance.
Reduces average handle time by eliminating hold-and-search moments.
Training insights identify where coaching is needed — by agent, team, or topic.

Frequently Asked

Questions about Agent Assist.

Everything you need to know about live AI coaching on every call.

Yes. Import from Confluence, Zendesk, Google Drive, or upload directly — AI indexes it instantly.

Coach in the moment. Win every call.

Give every agent live AI guidance, so no call is a guess.

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