/featurescall-recording
Features · Call Recording

Record, search,
and replay.

HD recording on every call — automatically transcribed, AI-scored, and searchable across your entire archive. Compliant storage built in.

Start a No-Pressure Conversation
Recordings · Today
AI Search · Active
REC-1841Priya N.· 8:42
Enterprise demo
94
AI Score
REC-1840Marcus L.· 5:18
Billing question
72
AI Score
REC-1839Layla H.· 12:03
Churn risk · escalated
48
AI Score
REC-1838Jordan K.· 3:29
Onboarding call
88
AI Score
4 of 2,841 recordings today100% transcribed

Recording built for compliance and coaching.

Every call moves through the same pipeline automatically — no setup, no manual trigger, and nothing for your support teams to remember.

HD Call Recording

Crystal-clear recording on all inbound, outbound, and conference calls.

Compliant Storage

HIPAA-eligible, PCI DSS-safe, and SOC 2 certified storage with encryption at rest.

AI-Powered Search

Search across thousands of recordings by keyword, topic, or customer name.

Instant Download

Download recordings in MP3/WAV format or stream directly in the browser.

Access Controls

Role-based access — agents see their own, supervisors see their team's.

Auto Transcription

Every recording transcribed with speaker diarization and timestamp search.

Compliant by design.

Built to satisfy the auditors before they even ask, aligned with FTC privacy and security guidance for handling customer data.

HIPAA-Eligible

SOC 2 Type II

PCI DSS-Safe

GDPR Ready

Safeguards required for handling protected health information on calls.

Independently audited controls for security, availability, and confidentiality.

Automatic pause on card entry keeps cardholder data out of recordings.

Region-aware retention and deletion tools to meet EU data protection rules.

Where it fits.

Recordings sit at the center of your compliance stack — see how they tie into your broader security posture.

Real teams. Real results.

4.9/5G2Based on 1,284 reviews
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What our customers are saying

A dispute came up over what was promised on a call three months back. We pulled the recording and transcript in under a minute — case closed.

4.0
DC
Daniela Cruz
Head of Support · Merrow & Vance

Our compliance team stopped worrying about card data in recordings the day we turned on auto-pause. One less audit finding every quarter.

4.2
SW
Sam Whitfield
Compliance Lead · Ashgrove Financial

New reps listen to top-scoring calls in their first week. Ramp time dropped noticeably once recordings became this easy to search.

5.0
TB
Tom Becker
Sales Enablement Manager · Halstead Group

HIPAA audits used to take days of manual review. Now we export the exact call range with a full chain-of-custody log in minutes.

4.5
PR
Priya Raman
Compliance Director · Solborne Health

A dispute came up over what was promised on a call three months back. We pulled the recording and transcript in under a minute — case closed.

4.0
DC
Daniela Cruz
Head of Support · Merrow & Vance

Our compliance team stopped worrying about card data in recordings the day we turned on auto-pause. One less audit finding every quarter.

4.2
SW
Sam Whitfield
Compliance Lead · Ashgrove Financial

New reps listen to top-scoring calls in their first week. Ramp time dropped noticeably once recordings became this easy to search.

5.0
TB
Tom Becker
Sales Enablement Manager · Halstead Group

HIPAA audits used to take days of manual review. Now we export the exact call range with a full chain-of-custody log in minutes.

4.5
PR
Priya Raman
Compliance Director · Solborne Health
Frequently Asked

Questions about Call Recording.

Yes. Pause-and-resume on a button press or DTMF trigger — ideal for PCI compliance during card entry.

Every call. Recorded. Searchable.

HD recording on every call — automatically transcribed, AI-scored, and searchable across your entire archive.

Start a No-Pressure Conversation
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