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Solutions · Retail & eCommerce

Contact center built for retail peaks.

Omnichannel support that scales for Black Friday and handles every return with ease. Your contact center gets 10x the volume on peak days — Rozper scales instantly.

Prepare for peak See pricing
Live queue · Black Friday
▲ 1024%
16,370
interactions/hr across every channel
Voice4,500
WhatsApp2,300
Chat4,200
Social1,370

Every retail channel in one platform.

Everything a customer sends lands in the same inbox — voice, text, and social alike, the same approach behind our omnichannel platform.

Unified inbox All channels synced

AI Receptionist for WISMO

now

Handles "Where Is My Order" calls 24/7 — freeing agents for complex issues.

AI sentiment analysis

now

Flags frustrated callers in real time and alerts a supervisor before it escalates.

Automated end to end

From click to resolved, tracked every step.

Every order question moves through the same automated path — no matter which channel it starts on.

1

Order placed

Checkout confirmation fires instantly across your storefront.

2

Question comes in

Voice, SMS, WhatsApp, Instagram, or web chat — any channel, one queue.

3

AI Receptionist responds

WISMO and routine questions answered in seconds, 24/7.

5

Sentiment monitored

Unhappy signals flagged before they become a review.

6

Resolved

Closed out with a full record — no manual note-taking.

Scale up instantly for peak season.

Active seats
168
Avg response time
9s
Uptime SLA
99.99%

Add seats in minutes

No hardware, no procurement lead time.

99.99% uptime SLA

Even on your highest traffic day of the year.

Integrations

Built to work with the tools retail already runs on.

No rip-and-replace. Rozper plugs straight into your storefront, CRM, and support stack.

Shopify Connected
Salesforce Commerce Cloud Connected
BigCommerce Connected
Magento Connected
WooCommerce Connected
NetSuite Connected
Klaviyo Connected
Zendesk Connected

Retail teams scaling on Rozper.

4.9/5G2Based on 1,284 reviews
“

What our customers are saying

We tripled our contact center capacity for the holiday season in two days. Rozper handled the surge without a single outage.

5.0
AT
Adriana Torres
CX Director · Luminary Commerce

The AI Receptionist deflected 68% of "where is my order" calls overnight. Our agents finally have time for returns, refunds, and exchanges.

5.0
JK
Jamie Kowalski
Head of Customer Care · Northstone Outdoors

Cyber Monday traffic broke every prior tool we used. With Rozper's auto-scaling and unified inbox our team handled 12k interactions in a day — CSAT stayed at 4.8.

4.7
MO
Marisol Ortiz
eCommerce Ops · Velara Beauty

Our stores and our online team finally share one queue. A shopper who calls about a click-and-collect order gets the same answer whichever door they knock on.

5.0
DP
Devon Pryce
Director of Retail Operations · Harbourway Home

We tripled our contact center capacity for the holiday season in two days. Rozper handled the surge without a single outage.

5.0
AT
Adriana Torres
CX Director · Luminary Commerce

The AI Receptionist deflected 68% of "where is my order" calls overnight. Our agents finally have time for returns, refunds, and exchanges.

5.0
JK
Jamie Kowalski
Head of Customer Care · Northstone Outdoors

Cyber Monday traffic broke every prior tool we used. With Rozper's auto-scaling and unified inbox our team handled 12k interactions in a day — CSAT stayed at 4.8.

4.7
MO
Marisol Ortiz
eCommerce Ops · Velara Beauty

Our stores and our online team finally share one queue. A shopper who calls about a click-and-collect order gets the same answer whichever door they knock on.

5.0
DP
Devon Pryce
Director of Retail Operations · Harbourway Home
Frequently Asked

Questions about retail peaks.

What retail and eCommerce teams ask before scaling on Rozper.

Yes. Seats added and removed monthly — scale up for peak, down after.

Built for the busiest day of the year.

Omnichannel support that scales for Black Friday and handles every return with ease.

Prepare for peak
See pricing