Voice4,500
Solutions · Retail & eCommerce
Contact center built for retail peaks.
Omnichannel support that scales for Black Friday and handles every return with ease. Your contact center gets 10x the volume on peak days — Rozper scales instantly.
Live queue · Black Friday
▲ 1024%
16,370
interactions/hr across every channel
WhatsApp2,300
Chat4,200
Social1,370
Every retail channel in one platform.
Everything a customer sends lands in the same inbox — voice, text, and social alike, the same approach behind our omnichannel platform.
Unified inbox All channels synced
AI Receptionist for WISMO
nowHandles "Where Is My Order" calls 24/7 — freeing agents for complex issues.
AI sentiment analysis
nowFlags frustrated callers in real time and alerts a supervisor before it escalates.
Automated end to end
From click to resolved, tracked every step.
Every order question moves through the same automated path — no matter which channel it starts on.
1
Order placed
Checkout confirmation fires instantly across your storefront.
2
Question comes in
Voice, SMS, WhatsApp, Instagram, or web chat — any channel, one queue.
3
AI Receptionist responds
WISMO and routine questions answered in seconds, 24/7.
4
CRM updated
E-commerce platform record synced automatically.
5
Sentiment monitored
Unhappy signals flagged before they become a review.
6
Resolved
Closed out with a full record — no manual note-taking.
Scale up instantly for peak season.
Active seats
168
Avg response time
9s
Status
Operational
Add seats in minutes
No hardware, no procurement lead time.
Carrier-grade network
Built to handle your highest traffic days.
Real-time queue analytics
Managers see demand and staff accordingly.
Integrations
Built to work with the tools retail already runs on.
No rip-and-replace. Rozper plugs straight into your storefront, CRM, and support stack.
Frequently Asked
Questions about retail peaks.
What retail and eCommerce teams ask before scaling on Rozper.
Yes. Seats added and removed monthly — scale up for peak, down after.
Built for the busiest day of the year.
Omnichannel support that scales for Black Friday and handles every return with ease.