Contact center built for retail peaks.
Omnichannel support that scales for Black Friday and handles every return with ease. Your contact center gets 10x the volume on peak days — Rozper scales instantly.
Every retail channel in one platform.
Everything a customer sends lands in the same inbox — voice, text, and social alike, the same approach behind our omnichannel platform.
AI Receptionist for WISMO
nowHandles "Where Is My Order" calls 24/7 — freeing agents for complex issues.
AI sentiment analysis
nowFlags frustrated callers in real time and alerts a supervisor before it escalates.
From click to resolved, tracked every step.
Every order question moves through the same automated path — no matter which channel it starts on.
Order placed
Checkout confirmation fires instantly across your storefront.
Question comes in
Voice, SMS, WhatsApp, Instagram, or web chat — any channel, one queue.
AI Receptionist responds
WISMO and routine questions answered in seconds, 24/7.
Sentiment monitored
Unhappy signals flagged before they become a review.
Resolved
Closed out with a full record — no manual note-taking.
Scale up instantly for peak season.
Add seats in minutes
No hardware, no procurement lead time.
99.99% uptime SLA
Even on your highest traffic day of the year.
Real-time queue analytics
Managers see demand and staff accordingly.
Built to work with the tools retail already runs on.
No rip-and-replace. Rozper plugs straight into your storefront, CRM, and support stack.
Retail teams scaling on Rozper.
“We tripled our contact center capacity for the holiday season in two days. Rozper handled the surge without a single outage.”
Questions about retail peaks.
What retail and eCommerce teams ask before scaling on Rozper.
Built for the busiest day of the year.
Omnichannel support that scales for Black Friday and handles every return with ease.