Every channel.
One screen.
Voice, chat, social, and SMS unified — with AI routing and full CRM context on every conversation. Your agents never need to switch tools again.
IVR routing config update
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Billing inquiry · Invoice #882
Meet customers where they are.
Pair it with Customer Engagement and every one of these channels feeds the same shared inbox.
Unified Agent Desktop
Every channel — voice, chat, SMS, social, email — in one screen with full CRM context.
Your customers pick the channel, not you.
Every lead and conversation stays threaded the way modern unified communications platforms are built to work, even after the channel changes.
The thread follows the customer
Customers reach you on Instagram, Telegram, or WhatsApp today and switch to a phone call tomorrow — the inbox keeps the thread intact either way.
Never make them repeat themselves
Agents can search across every past conversation by keyword, so a returning customer never has to start over.
Pick up where you left off
Message drafts sync in real time between desktop and mobile, so an agent can continue a chat from their phone if they step away.
One thread, start to finish.
Every conversation syncs straight to HubSpot, so messages never bounce through a third-party workaround.
Customer reaches out
A message lands from any channel — voice, chat, WhatsApp, SMS, email, or social — into one shared inbox.
AI routes it instantly
Intent, history, and skill match the contact to the right agent or queue — no manual triage.
Agent responds in one place
Full CRM context and past threads sit right there, so the agent replies without switching tools.
Resolved and tracked
Outcome, CSAT, and SLA are logged across every channel in a single unified report.
One inbox, zero tab switching.
“Agents stopped tab-hopping between four different apps to find one customer's history. It's genuinely all in one screen now.”
Questions about Omnichannel.
Everything you need to know about unifying voice, chat, and social in one inbox.
All channels. One contact center.
Bring voice, chat, social, and SMS together — with AI routing on every conversation.