UCaaS · Customer Engagement

Every channel,
one inbox.

Voice, SMS, WhatsApp, Instagram, Facebook, and web chat — unified for every agent. No tool-switching, no context loss, no missed conversations.

Unify your channels See pricing
Unified Inbox· All Channels
12 open
Voice
SMS
WhatsApp
Instagram
Facebook
SK
VoiceSarah K.
Can I speak to billing?
just now
MR
SMSMike R.
Need to change my delivery date
1m
PL
WhatsAppPriya L.
Order #4821 status update?
2m
JB
Instagram@jay.brands
Loved the product! Quick q…
3m
CM
FacebookCarlos M.
Is there a promo code available?
5m
5 channels live
12conversations
2AI-handled

Meet customers where they are.

Every channel plugs in natively, including full support for the official WhatsApp Business Platform, so messages never bounce through a third-party workaround — the same omnichannel routing that powers every other channel on this page.

Unified Inbox

Every channel — voice, SMS, WhatsApp, chat, social — in one agent inbox.

Voice + Digital Routing

Route calls and messages to the same queue with priority and skills-based logic.

WhatsApp Business

Native WhatsApp Business API — reply to customers where they prefer.

Auto-Response Flows

Trigger AI or templated responses when agents are unavailable — no customer left waiting.

Cross-Channel Analytics

Response time, CSAT, and volume across every channel in one dashboard.

Instagram & Facebook DM

Manage Instagram DMs and Facebook Messenger alongside voice from one screen.

CRM-connected from day one.

Every interaction syncs automatically to Salesforce, HubSpot, Zoho, and Zendesk — the same customer relationship management context agents see before they type a word.

Auto-synced to your CRM

Every interaction syncs automatically to Salesforce, HubSpot, Zoho, and Zendesk.

Instant customer context

Customer profiles surface instantly — name, history, open tickets — before the agent types a word.

Automations from the inbox

Trigger automations: follow-up SMS, ticket creation, status updates — all from the inbox.

Queue management that keeps SLAs on track.

An AI chatbot absorbs the repetitive questions before they ever reach a queue, so the routing logic below only has to worry about conversations that actually need a person.

Smart routing by priority

Set routing rules by skill, priority, or customer value, so your best agents handle your best accounts automatically. Overflow rules kick in before wait times spike, redirecting conversations to the next available agent. You define the logic once; the system runs it every time.

Live queue monitoring

Supervisors watch live queue depth and average response time from one screen, across every channel. Alerts fire when a conversation sits too long without a reply. You catch the bottleneck before the customer complains about it.

Team-level demand reporting

Team-level reporting shows which channels are overloaded and which agents are underused, week over week. You staff shifts based on actual demand, not guesswork. It's the data you need to justify your next hire.

6
Channels Unified
<2 min
Avg. Response Time
100%
Conversations Logged
24/7
AI Coverage

From support and CX teams.

4.9/5G2Based on 1,284 reviews
“

What our customers are saying

Every DM, text, and call lands in the same inbox now. Our agents stopped missing Instagram messages because they were only watching email.

4.2
RT
Renee Tran
Head of CX · Marlow Retail

WhatsApp used to live on someone's personal phone. Now it routes into the same queue as everything else, with the same SLAs.

4.8
KF
Kwame Frimpong
Support Lead · Haven Logistics

The chatbot handles the repetitive questions and hands off cleanly when it can't. Our agents only see the conversations that actually need them.

4.0
JL
Jenna Lockhart
Ops Manager · Fieldstone SaaS

A customer can open on chat and finish on a call and we never ask them to repeat themselves — the whole history is right there in the thread.

4.0
OB
Owen Bradley
Customer Success Lead · Harbor Point Software

Every DM, text, and call lands in the same inbox now. Our agents stopped missing Instagram messages because they were only watching email.

4.2
RT
Renee Tran
Head of CX · Marlow Retail

WhatsApp used to live on someone's personal phone. Now it routes into the same queue as everything else, with the same SLAs.

4.8
KF
Kwame Frimpong
Support Lead · Haven Logistics

The chatbot handles the repetitive questions and hands off cleanly when it can't. Our agents only see the conversations that actually need them.

4.0
JL
Jenna Lockhart
Ops Manager · Fieldstone SaaS

A customer can open on chat and finish on a call and we never ask them to repeat themselves — the whole history is right there in the thread.

4.0
OB
Owen Bradley
Customer Success Lead · Harbor Point Software

Built for the team using it.

A shared inbox means something different depending on your seat. Here's what actually changes day to day.

Sales teams

A lead can start on Instagram, move to SMS, and end on a call — your rep still opens one thread, not three apps. Deal notes, call outcomes, and follow-ups all land in the CRM without anyone copying and pasting.

Support teams

Agents pick up where the last conversation left off, even if it happened on a different channel yesterday. Fewer "can you repeat that" moments, faster resolutions, and AI summaries waiting for whoever picks up next.

Operations & RevOps

Volume and response-time data roll up by channel and by agent automatically, so staffing decisions come from the dashboard instead of a hunch. You'll see where conversations pile up before customers start complaining about it.

Frequently Asked

Questions about Customer Engagement.

Voice, SMS, MMS, WhatsApp, Facebook Messenger, Instagram DM, live chat, and email — all in one inbox.

One inbox. Every customer.

Bring every channel into one shared inbox so no conversation — and no customer — falls through the cracks.

Unify your channels
See pricing