In silent mode, no. In whisper mode, the agent hears you but the customer doesn't. Barge-in is fully audible.
Contact Center · Supervisor Tools
See every call.
Fix it live.
Barge, whisper, and monitor live — with AI alerts the moment a call needs attention. Supervisors stay in control without interrupting every interaction.
Live Monitor · 6 agents
4 on call1 avail1 wrap
PN
Priya N.
Sales
On Call5:14
Alert
ML
Marcus L.
Support
On Call14:22
LH
Layla H.
Sales
Available
JK
Jordan K.
Billing
On Call3:07
ST
Sam T.
Support
Wrap-Up1:02
DF
Diego F.
Enterprise
On Call6:48
Marcus L. — sentiment dropping · 14min call · click to listen
Total visibility. Real-time control.
Pairs directly with Agent Assist, so the same AI signal that coaches agents also flags calls for supervisors.
01
Silent Monitor
Listen to any active call without the agent or customer knowing.
02
Whisper Coaching
Coach agents mid-call — they hear you, the customer doesn't.
03
Barge-In
Join any call as a participant the moment a situation escalates.
04
AI Escalation Alerts
Instant alert when sentiment, keywords, or duration cross your threshold.
05
Real-Time Dashboards
Live queue metrics, agent status, and CSAT predictions on one screen.
06
Compliance Flags
Automatic alerts for prohibited language, missing disclosures, or policy violations.
Supervisor Tools
Reporting that supervisors actually use daily.
The same reporting discipline modern call centre operations run on, just without the manual spreadsheet work.
Shift summaries, built for you
Get shift-level summaries — calls handled, average wait, escalations — without building a spreadsheet by hand.
Thresholds tuned per team
Set custom alert thresholds per team, so a small queue gets flagged sooner than a large one.
Replay any shift
Historical playback lets you replay any shift's queue activity to spot patterns before the next one starts.
How it works
Catch the call before it goes wrong.
Built for the way support teams actually run a shift, from the first alert to the after-call review.
01
Watch the live board
Every agent, queue, and sentiment score sits on one screen, updating in real time.
02
Get the alert
AI flags a call the moment sentiment, keywords, or duration cross your threshold.
03
Step in your way
Silently monitor, whisper coaching to the agent, or barge in — whatever the moment needs.
04
Review & improve
Replay the shift afterward and coach agents from what actually happened.
Customer Stories
Fewer surprises. Faster saves.
4.9 / 5
G2 · 1,284 reviews
“Whisper coaching caught a compliance miss mid-call. I fixed it before the customer ever noticed.”
RA
Renee Ashford
Contact Center Manager · Northbridge Financial
-32%
escalations per week
Frequently Asked
Questions about Supervisor Tools.
Everything you need to know about monitoring, coaching, and alerts.
Monitor. Coach. Win.
Barge, whisper, and monitor live — with AI alerts the moment a call needs attention.