AI compliance monitoring
Flags prohibited phrases and disclosures in real time.
Solutions / Financial Services
Compliant contact
center for finance.
Call recording with a pause for payment capture, and AI-flagged compliance triggers — built for financial services where every call is recorded, regulated, and audited.
MK
Mariam Khalil
+1 646 555 0148
On call
03:04
Recording
Hi, I'd like to make a payment on my account.
GDPRMIFID
// compliance.layer
Compliance built in, not bolted on.
Card-capture recording pause
Pause and resume during card capture, paired with full call recording across every other call.
Primary safeguard
Full call audit trail
Tamper-evident storage and access logs for every call.
GDPR & data protection
Data residency options are described in our Privacy Policy.
MiFID II call recording
Recording and retention for investment and advisory firms.
// security.stack
Encryption stack, from call to archive.
Five layers between a live call and a stored record — every one of them regulator-facing.
TLS 1.3 in transit
Every call leg encrypted end-to-end across carrier and SIP trunk hops.
AES-256 at rest
Recordings and transcripts encrypted before they ever touch disk.
Role-based access control
Access scoped by team, seniority, and regulatory need-to-know.
Immutable audit logging
Every access, export, and playback event logged and tamper-evident.
Data protection terms
Data protection terms are described in our Privacy Policy.
// coverage.matrix
Regulatory coverage across markets.
One platform, mapped against the regimes financial teams actually get audited on — including the standards the Consumer Financial Protection Bureau enforces for consumer-facing financial services.
United States
Data residency · US
Retention period
7 years
Access logs
Enabled
Regulations
Federal & state rules
// throughput
Performance for high-volume financial operations.
Predictive dialing, live supervision, and CRM sync — running at scale, in real time.
Rozper Legacy platform
Calls handled per hour
1,840
1,080
Agent utilization
88%
61%
Compliance flag response
<30s
~6 min
Predictive dialer
Auto-dials collections, renewals, and outbound campaigns at pace.
Live supervision
Real-time monitoring with instant compliance alert escalation.
CRM sync
Two-way sync with Salesforce Financial Services Cloud and banking CRMs.
Frequently Asked
Compliance questions, answered.
Yes. MiFID II — the EU's financial markets regulation — requires call recording with specific metadata, retention periods, and access controls. Rozper covers all three.
Reduce audit prep from weeks to minutes.
Built for banks, insurance, broker-dealers, and fintech.