100% Coverage
Every conversation transcribed and analyzed — not a sampled 5% subset.
AI · Conversation Analytics
Every conversation
analyzed.
Transcripts, sentiment, intent, and keyword trends — on 100% of conversations. Turn every call into actionable insight, automatically.
100%
Coverage
<5s
Transcript
98.4%
Accuracy
Topic Trends · This Week
Pricing objections
142+18%
Competitor mentions
87+34%
Demo requests
219+12%
"Too complex" sentiment
61-8%
Auto QA · Call REC-1841
Empathy94
Resolution88
Compliance100
Pacing79
Intelligence across every conversation.
Every signal captured here feeds straight into AI Receptionist calls too, so front-desk conversations get the same coverage as sales and support.
Intent & Sentiment
Understand why customers call and how they feel — across every interaction.
Topic Trend Reports
Surface what customers ask most — by week, team, product, or campaign.
Keyword Intelligence
Track competitor mentions, objections, and custom terms across all calls.
Quality Scorecards
Automated QA scoring on 100% of calls — no manual review bottleneck.
Compliance Detection
Auto-flag missing disclosures and prohibited language across every team.
Compliance scoring is built around requirements like the FTC Telemarketing Sales Rule, so every flagged call maps back to a real standard your team can point to.
Insights your whole business can use.
- Agent performance: quality scores, resolution rates, and sentiment trends feed directly into AI Assistant coaching for every rep.
- Product intelligence: feature requests and pain points surfaced from real calls.
- Executive dashboards with custom KPIs and scheduled email delivery.
Frequently Asked
Questions about Conversation Analytics.
Both. Real-time transcription for live coaching, and post-call analysis for trends and QA.
Turn conversations into strategy.
Transcripts, sentiment, and trend reports on 100% of conversations — no sampling, no blind spots.