Native contact center
Skill routing, queues and wallboards — no separate SKU.
All comparisons
The contact center Zoom doesn't ship.
Zoom Phone is a dial pad. Rozper is voice, WhatsApp, chat, SMS and email in one AI-powered queue — for one price.
One
queue
queue
WhatsApp
Web chat
SMS
Email
Zoom Phone · voice only
Channels
One channel, or all five.
Zoom Phone
VoiceWhatsAppWeb chatSMSEmail
Voice only — the rest needs a separate SKU
Rozper
VoiceWhatsAppWeb chatSMSEmail
All five, one inbox, one bill
The math
The full-platform price gap.
Zoom Phone + Contact Center
Zoom Phone$20
+ Zoom Contact Center SKU$69
per seat / mo$89
$26,700 / year at 25 seats
Rozper
$20/ seat / month
Contact center + AI + omnichannel included
$6,000 / year · one bill
You save
$0 / year
one platform instead of two SKUs
Illustrative example at 25 seats — directional buyer guidance. Confirm current Zoom pricing and tiers before deciding.
What Zoom leaves out
Four pieces you'd have to bolt on.
Outbound campaign engine
Predictive pacing, voicemail drop and dispositions.
AI agents, not meeting notes
Voice receptionist + chatbot that deflect real customers.
Omnichannel queue
One routing engine across five channels, not just voice.
Side by side
Line by line, by category.
14/14
Rozper
2/14
Zoom Phone
CapabilityRozperZoom
Voice & messaging
HD voice calling
SMS / MMS
Limited
WhatsApp channel
Web chat & email
Contact center
Skill-based routing
Add-on
Omnichannel queue
Supervisor wallboards
Add-on
Outbound campaign engine
AI
AI voice receptionist
Chatbot deflection
Customer-call summaries
Limited
Coverage & commercials
150+ country numbers
Limited
One all-in plan
Free porting
Add-on = available on Zoom only via the separate Contact Center SKU. Included features ship inside every Rozper plan.
Being straight with you
Where Zoom Phone is the better pick.
Native Zoom integration
If your whole company already lives in Zoom Meetings, calling sits right alongside it.
Procurement simplicity
One more line on an invoice you already sign, with no new vendor to onboard.
Meeting-AI tie-in
AI Companion summarizes internal meetings tightly, if that's your main use.
How switching works
Two weeks to a full platform.
1
Day 0
Sign up & invite
Create your account and bring the team in.
2
Day 2
Map your channels
Point voice, WhatsApp, chat, SMS and email at one queue.
3
Day 5
Build routing & AI
Stand up skills-based routing and the AI receptionist.
4
Day 7–10
Ports complete
Numbers move across with zero downtime.
5
Day 14
Drop the add-on
Retire Zoom Phone and its separate contact-center SKU.
Which is right for you
Pick the platform that fits.
Pick Rozper if…
- You run sales or support, not just internal calls
- You need WhatsApp, chat, SMS and email in one queue
- You want AI agents that deflect real customers
- You'd rather not buy a separate contact-center SKU
Pick Zoom Phone if…
- Your whole company already runs on Zoom
- You only need basic voice calling
- Meeting summaries are your main AI use case
FAQ
Switching from Zoom Phone, answered.
Try it yourself
Get the whole platform. Be on a call by lunch.
Start a free trial or book a demo and we'll map your move off Zoom Phone — contact-center SKU and all.