Historical Trend Reports
SLA compliance, CSAT, AHT, and FCR trended by day, week, or custom range.
Contact Center · Analytics
Every metric.
In real time.
Transcripts, sentiment, intent, and quality scores — on 100% of interactions. Every conversation analyzed, instantly surfaced.
Contact Center Analytics · Live
Updated 2s agoCSAT Trend · 12 hours
8am12pm4pm8pm
Today vs Yesterday
Avg Handle Time
4:12-0:18
First Call Resolution
78%+4%
CSAT Score
4.6/5+0.2
Abandoned Rate
3.1%+0.4%
SLA Adherence
94.2%+1.1%
Avg Wait Time
0:48-0:06
Real-time · Historical · Export to any BI tool
Data that drives decisions.
Export feeds are encrypted end-to-end and pair with Conversation Analytics on the AI side, so BI teams get sentiment scoring without extra setup.
Real-Time Queue Stats
Live call volume, wait times, abandonment rate, and agent availability in one view.
SLA Tracking
Monitor SLA adherence per queue and team — with alerts before breaches occur.
Agent Performance Boards
Compare AHT, resolution rate, and CSAT per agent — sortable, filterable, exportable.
Quality Scorecards
Automated QA scoring on 100% of calls — no manual review sampling.
Export & BI Integration
Export to CSV or push data to Looker, Tableau, or any BI tool via webhook.
Turns conversations into product feedback.
Pair the topic tags with the same sentiment analysis techniques used industry-wide, scored on the same calls automatically.
Every call counts, not just samples
Track how often specific objections, complaints, or feature requests come up across every call — not just the ones QA happens to sample.
Auto-tagged by topic
Rozper tags conversations by topic automatically, so product and marketing teams get raw customer language without listening to a single recording.
Trend alerts catch issues early
Get notified when a keyword's frequency spikes week over week, catching emerging issues before they escalate.
From raw call to clear signal.
It runs natively inside クラウドコンタクトセンター, so there's no separate tool to stand up or keep in sync.
Capture every interaction
Calls, chats, and emails are recorded and transcribed automatically — no manual logging.
AI analyzes it
Sentiment, intent, topics, and quality are scored on 100% of conversations in seconds.
Surface the insight
Dashboards, trends, and topic tags update in real time — no report building required.
Act on it
Alerts, exports, and BI feeds push the signal to the team that needs it, right away.
100%
Calls Analyzed
<5s
Dashboard Latency
7yr
Max Data Retention
0
Manual QA Sampling
What Teams Say
Every call, not just a sample.
“We used to QA-sample 2% of calls and hope it was representative. Now every call gets scored, and the gaps we find are real, not guessed.”
FA
Farhan Aziz
QA Manager · Lumen Support Group
100%
calls scored, not sampled
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