Mobile-first calling
Drivers call dispatch from the app — no personal numbers exposed.
Driver calls, customer updates, and dispatch coordination — all on one platform. A delayed shipment call that goes unanswered is a customer lost.
Drivers call dispatch from the app — no personal numbers exposed.
Delivery ETA, delays, and confirmation — triggered by your system.
Calls go to the right depot, region, or dispatch team.
Trigger calls and SMS from shipment events in your platform.
See who's on a call, who's free, and where AI is already handling the enquiry — across every depot, updated in real time, the same operational visibility the Federal Motor Carrier Safety Administration expects fleet operators to maintain.
Customer calls about a delayed shipment after hours.
Picks up instantly, pulls the shipment status, and tries to resolve it.
Unresolved cases route straight to the right depot or dispatch team.
Customer gets an answer — nothing sits in voicemail overnight.
Every unanswered delivery enquiry follows the same automated routing path, day or night.
Driver call volume and response rate, live.
Full audio trail on customer calls for dispute resolution.
Missed delivery disputes go straight to the right team.