Create Happier Customers with Personal Calls
See how Rozper’s Sticky Agent feature ends customer frustration for good. Our seamless VoIP solution builds loyalty and makes your entire team more efficient.
What is a Sticky Agent and How Does It Benefit Your Business?
A Sticky Agent is a smart call routing feature that connects returning callers to the same agent they previously spoke with. This simple yet powerful tool personalizes the customer experience, fostering familiarity and trust. By ensuring continuity, you eliminate the frustration of repeating information, leading to quicker resolutions and happier customers.
The Key Advantages of Sticky Agent
Enhanced Customer Experience
Connect callers to agents who already understand their history.
Faster Customer Resolutions
Reduce call duration by eliminating repetitive explanations.
Increased Agent Accountability
Trusted customer care agents own customer issues from start to finish.
Builds Stronger Relationships
Foster loyalty through personalized, continuous interactions.
Reduced Customer Churn
Keep customers loyal with a superior service experience.
Increased Agent Satisfaction
Empower your team to solve problems, reducing stress.
Improved First Call Resolution
Resolve more issues on the first contact, boosting efficiency.
Deeper Customer Insights
Gain valuable feedback by building long-term rapport.
Why Choose Rozper?
Global Network Status
Live Call Quality
Resource Scalability
24/7 Global Support
How Our Sticky Agent Feature Works
(Preferred)
(If busy)
Identification
When a customer calls, our system instantly identifies their number and checks their call history.
Smart Routing
The system intelligently routes the call to the same agent they spoke with last time for a seamless experience.
Intelligent Fallback
If that agent is busy, the call is sent to the next qualified agent, ensuring no call is ever missed.
Transforming Industries with Sticky Agent
Seamless Post-Purchase Support
Provide a consistent point of contact for order inquiries, returns, and support, making customers feel valued and understood long after their purchase.
Customer Order History
Viewing Order: #10267
- Smart Watch x1
- Bluetooth Earbuds x1
Your dedicated agent: Sarah L.
Continuity of Care
Offer patients a familiar point of contact for appointments, follow-ups, and questions, building trust and ensuring sensitive information is handled with care.
Patient Care Portal
Upcoming Appointments
Follow-up with Dr. Evans
Sept 15, 2025 - 10:30 AM
Recent Interactions
Call with Nurse Miller
Your familiar point of contact
Strong Client Relationships
Build lasting relationships by ensuring clients always speak to the agent who knows their preferences, history, and the details of their property journey.
Client Profile: The Patels
Client Preferences
- - 3+ Bedrooms
- - Garden Required
- - Budget: $850k
Assigned Agent
David Chen
Your Relationship Manager
Knowledgeable, Efficient Support
Ensure complex technical issues are always handled by the agent who has the context from previous calls, saving time and solving problems faster.
Support Ticket System
Ticket #86753 - Server Outage
CriticalAssigned to Tier 2 Specialist: Kevin
Kevin has context from previous ticket #86749.
No need to repeat issue details.
Sticky Agent
Status: Active
CRM Integration
Status: ✓ Connected
VoIP Setup
Status: ✓ Verified
Get better calls without all the hassle.
Activating our Agent feature is straightforward and designed for your convenience. We believe powerful tools shouldn't be complicated, so we've made it easy to integrate this feature into your daily operations.
- Simple, one-click activation.
- No coding or IT team required.
- Works with your existingVoIPsetup.
The Smart Choice for a Growing Business
Turn service calls into a powerful growth asset with Rozper's advanced tools. Get the industry's lowest rates on virtual numbers that deliver a real return.
Get a Free TrialFrequently Asked Questions
Answers to common queries about our Wholesale VoIP services to help you get started and optimize your operations.
A Sticky Agent is a smart feature that connects a returning customer to the very same agent they spoke with before. This creates a more personal, familiar experience so your customers never have to repeat themselves.
Absolutely. By providing a consistent and personalized interaction every time, customers feel more valued and understood, which is key to building strong loyalty and trust.
No problem at all. If the primary agent is unavailable, our system intelligently routes the call to the next available qualified agent so your customer always gets prompt help.
Yes, it's designed for seamless integration with most major CRM platforms. This gives your team immediate access to the customer's history for a truly informed conversation.
It's a game-changer for any business that relies on building relationships, like in real estate or healthcare. But truly, any company that wants to boost customer satisfaction will see great results.