A More Powerful Foundation for Your BPO
In the competitive BPO landscape, the technology you use defines your success. The Rozper platform provides the reliability, scalability, and AI-powered efficiency you need to exceed client expectations and grow your business.
BPO Dashboard
Live Activity
Managing Multiple Clients is a High-Stakes Balancing Act
BPO companies face a unique set of challenges. You must onboard new clients quickly, manage separate teams with different scripts and KPIs, ensure ironclad data security between accounts, and prove your value with detailed reporting—all while controlling costs and keeping agent turnover low.
Quick Onboarding
Spin up new clients in hours
Team Management
Separate teams with different KPIs
Data Security
Ironclad security between accounts
Detailed Reporting
Prove your value with analytics
One Platform to Manage Every Client, Every Call
Rozper is engineered to meet the specific demands of the BPO industry, helping you deliver superior service and operate more profitably.
Multi-Tenant Architecture
Securely manage multiple clients from a single platform, with completely segregated data, reporting, and call routing rules for each account.
- Complete data segregation
- Client-specific routing rules
- Individual reporting dashboards
- Customizable workflows per client
Client Alpha Corp
Beta Solutions
Gamma Industries
Rapid Onboarding & Scalability
Spin up new client campaigns in hours, not weeks. Easily add or remove agent seats on demand to match fluctuating call volumes and client needs.
- Campaign setup in hours
- Dynamic seat allocation
- Automated provisioning
- Instant scaling capabilities
Advanced AI Efficiency Tools
Dramatically reduce agent busywork with AI-generated call summaries, real-time coaching, and intelligent dialers that boost productivity.
- AI-generated call summaries
- Real-time coaching assistance
- Intelligent auto-dialers
- Sentiment analysis
Comprehensive Analytics
Deliver transparent, client-specific reports on everything from agent performance and CSAT scores to call volume and resolution times.
- Client-specific dashboards
- Real-time performance metrics
- CSAT score tracking
- Custom report generation
Lower Costs, Higher Agent Productivity
We help you optimize your most valuable resource: your agents' time. Empower them with tools that automate manual work and let them focus on the customer.
Eliminate After-Call Work
AI automatically generates summaries and updates records
Monitor Ongoing Calls Live
Listen, whisper, and barge capabilities for real-time support
Automate Quality Assurance
AI-powered quality scoring across 100% of calls
Increase Connection Rates
Intelligent dialers optimize calling patterns and timing
Client Performance Dashboard
LiveOmnichannel Status
Exceed Expectations and Prove Your Value
Your clients demand excellence, and we help you deliver it consistently. From guaranteed uptime to transparent reporting, every feature is designed to make you their most valuable partner.
Guarantee Uptime and Reliability
Our global, redundant network ensures your clients' phone lines are always open for business.
Provide Omnichannel Support
Offer seamless support across voice, email, chat, and social media channels for any client.
Ensure Data Security & Compliance
Meet strict client requirements with enterprise-grade security and compliance features.
Deliver Transparent Reporting
Give clients access to real-time dashboards and detailed reports that demonstrate your performance.
We Succeed When You and Your Clients Succeed
We view ourselves as a true partner to the BPO companies we serve. Our dedicated support team understands your unique needs, from complex call-flow design to custom integration requirements. We provide expert onboarding, 24/7 technical support, and flexible, usage-based pricing models that align with your business goals and help you win more clients.
Dedicated Partnership
Your success is our success. We work as an extension of your team to deliver results.
24/7 Expert Support
Round-the-clock technical support and expert guidance whenever you need it most.
Flexible Pricing
Usage-based pricing models that scale with your business and align with your goals.
The Technology to Power Your Growth
Built to Scale
From 10 agents to 10,000, our platform grows with you without compromising performance. Experience seamless scalability that adapts to your business needs.
AI at its Core
Leverage the latest AI to give your BPO a significant competitive advantage in efficiency and customer satisfaction. Smart automation that learns and improves over time.
Enterprise Ready
Built with enterprise-grade security, reliability, and compliance standards to meet the most demanding business requirements.
Technology Dashboard
Ready to Become Your Client's Most Valuable Partner?
Power your operations with a platform that's as ambitious as you are. See how Rozper can help you grow your business.
Get a Free TrialFrequently Asked Questions
Answers to common queries about our Wholesale VoIP services to help you get started and optimize your operations.
Yes. Our platform is built with multi-tenant capabilities, allowing you to securely separate the data, users, and reporting for each of your clients.
Our Live Call Monitoring (listen, whisper, barge) and AI Sales Coaching tools allow you to train agents in real-time and automate quality scoring across 100% of calls.
Yes, we offer enterprise-grade security and features to help you maintain compliance with major industry standards, a critical requirement for BPO companies.
We offer flexible, scalable pricing plans. You can easily add or remove agent seats as your client demands change, so you only pay for what you need.
Rozper provides a powerful, scalable, and AI-driven platform combined with expert support and a flexible pricing model designed specifically to help BPO companies thrive.